Zoho Desk (formerly known as Zoho Support), the powerful and affordable online helpdesk solution by Zoho, has had a facelift recently, with numerous enhancements to the user interface.

The first of these, and the most obvious, is the menu structure, which now lists the main modules - Tickets, Knowled...

Subscribers to Zoho Support, the help desk software that assists your after sales support operation to be more organized and resourceful, now have the ability to integrate their customers’ portal to Google Analytics. 

And what that means is that Zoho Support subscribers will better understand how the...

Zoho have rolled out a few new features recently to their online customer support software, Zoho Support. The new functions are designed to allow 'agents' - the guys and girls who attend to your customer support requests - the opportunity to collaborate online, inside Zoho Support, at the ticke...

Zoho Support, the online help desk customer support software from Zoho, is now available on mobile devices for all Android and iPhone users.

This allows your support agents to answer tickets directly from their mobile device, giving agents a high degree of flexibility in terms of being able to manage...

OK, so this might not be a huge feature release but we do promise to keep you updated on all  Zoho updates however big or small!  

Zoho Support, the online HelpDesk solution for small businesses, now has a 'tag' function for support tickets, that allow agents to easily identify or categoris...

Two key updates have been released by the Zoho Support team recently, in line with the latest Zoho CRM features that were announced a couple of weeks ago, both of which improve your customer's pre-sales & after sales experience.