Zoho Desk, the online helpdesk solution from Zoho, now has a timer function where support agents can either manually or automatically time the work taken to do customer support tickets.

The function is very cool and has been a long-standing request of Zoho and in their usual open minded way Zoho have...

Zoho Desk (formerly known as Zoho Support), the powerful and affordable online helpdesk solution by Zoho, has had a facelift recently, with numerous enhancements to the user interface.

The first of these, and the most obvious, is the menu structure, which now lists the main modules - Tickets, Knowled...