Zoho Desk - Online HelpDesk Software
Provide Great Customer Service with Zoho Support
Zoho Desk is a feature rich on demand HelpDesk and Knowledge Base solution that provides your support team with the ability to deliver a superior customer service experience every time. Zoho Desk can handle requests for support using a variety of channels, e.g. support forms, customer portal, emails etc. and will substantially improve the management of customer support requests. Furthermore, you can develop your own company online KnowledgeBase and use this to more efficiently and effectively support customer request tickets.
Track Support Contracts and Support Time
Zoho Desk allows you to track your client support contracts so you know when their contract start and finish. Improve communication between support teams and sales too by setting up automated alerts when support contracts are due to end.
With Zoho Desk you can also make sure that your support is optimised as efficiently as possible with time tracking reports. This is perfect for businesses that work on timed support as each help request sent by the customer can be timed by the agent working on it.
Accept Support from Multiple Channels
Zoho Desk online HelpDesk Software allows you to accept support tickets (help requests) from a variety of channels.
- A customised business support 'portal' for your customers
- Web forms that can be embedded on your website
- Email - via a dedicated support@ email address
- Integrated LiveChat
- Social Channels - Facebook & Twitter - support your customers directly from your social channels!
Support Your Customers at a Price You Can Afford
Zoho Desk subscriptions are superb value and it is also a core module in the award winning app portal, Zoho One.
Try It For Free!
Mangoho are UK Zoho Partners and providers of Zoho cloud software for businesses in the UK. For more information on Zoho Support and our professional Zoho consulting services covering businesses in Wales and UK.