Zoho have rolled out a few new features recently to their online customer support software, Zoho Support. The new functions are designed to allow 'agents' - the guys and girls who attend to your customer support requests - the opportunity to collaborate online, inside Zoho Support, at the ticke...

Two key updates have been released by the Zoho Support team recently, in line with the latest Zoho CRM features that were announced a couple of weeks ago, both of which improve your customer's pre-sales & after sales experience.

A new Community module has been released to be included in all versions of the Zoho Support online helpdesk solution.

What's it for?

Well, you've all no doubt used discussion forums of some sort, this is the community feature in Zoho Support - the aim being of course that many heads are better than ...