Community Forum Feature in Zoho Support

A new Community module has been released to be included in all versions of the Zoho Support online helpdesk solution.

What's it for?

Well, you've all no doubt used discussion forums of some sort, this is the community feature in Zoho Support - the aim being of course that many heads are better than one, and information sharing and collaboration is a powerful means to solve support issues.

It also means that you no longer need to use a separate forums solution like Zoho Forums to create that community feeling for your support clients. It used to be a paid addon, but now you can do so from directly within Zoho Support, providing your end users, ie. your clients with an online discussion platform that they can use to discuss support matters with your staff and even other users.

The module is available in all editions.

To implement the Community module follow these steps:

Setup >> Channels >> Community

From there, add your categories and then your forums in the categories and off you go!

For more information on Zoho Support and details on how we can help improve your customer service process with this powerful yet affordable online helpdesk software, please contact us here.