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Zoho Support - Online HelpDesk Software

Provide Great Customer Service with Zoho Support

Zoho Support is a feature rich on demand Help Desk and Knowledge Base solution that provides your support team with the ability to deliver a superior customer service experience every time.

Zoho Support can handle requests for support using a variety of channels, e.g. support forms, customer portal, emails etc. and will substantially improve the management of customer support requests.

Furthermore, you can develop your own company online Knowledgebase and use this to more efficiently and effectively support customer request tickets.

Track Support Contracts and Support Time

Zoho Support allows you to track your client support contracts so you know when their contract start and finish. Improve communication between support teams and sales too by setting up automated alerts when support contracts are due to end.

With Zoho Support you can also make sure that your support is optimised as efficiently as possible with time tracking reports. This is perfect for businesses that work on timed support as each help request sent by the customer can be timed by the agent working on it.

Accept Support from Multiple Channels

Zoho Support online HelpDesk Software allows you to accept support tickets (help requests) from a variety of channels.

  • A customised business 'portal'
  • Web forms that can be embedded on your website
  • Email - via a dedicated support@ type email address
  • Integrated LiveChat
  • Social Channels - Facebook & Twitter - support your customers directly from your social channels!

Support Your Customers at a Price You Can Afford

Zoho Support subscriptions include free and paid editions, with the Professional paid edition being superb value at approximately only £95 per year.

Mangoho are UK Zoho Partners and providers of Zoho cloud software for businesses in the UK.

For more information on Zoho Support and our professional Zoho consulting services covering businesses in Wales and UK, please contact us at info at mangoho dot com or fill in our contact form, here.