Zoho Support, the online help desk customer support software from Zoho, is now available on mobile devices for all Android and iPhone users.
This allows your support agents to answer tickets directly from their mobile device, giving agents a high degree of flexibility in terms of being able to manage tickets and provide faster feedback to customers, and providing business owners with the ability to manage more customer support with fewer resources as well as open up possibilities to operate using remote workers, agents in the field, flexitime employees and so on.
Here are a few more benefits to the Zoho Support mobile app:
Rapid Response Rates
Agents that have a mobile app are more likely to be able to at least answer/acknowledge client help desk enquiries far more quickly that those who need to return to the office to do so. In many cases, acknowledging and empathising with customers, quickly, goes a long way to managing expectations and better controlling the flow of the ticket. With the new Zoho Support mobile app agents can do this as soon as they receive a ticket, directly from their mobile device.
Increase Agent Happiness and Improve Retention
Support agents are now able to answer tickets from anywhere, even home, this means that they can attend to ticket responses in a more flexible manner, without the need to be in an office, which will result in them being happier in their job. This will also improve staff retention rates in a role that is notoriously stressful!
Offer remote Working and Flexitime and Provide Better Support
Linking to the above, if staff are no longer made to work in support cubicles they will in theory feel happier in their job with the freedom to work at home or work on the move whilst doing other activities. A happier support agent is a more enthusiastic support agent and one who will provide better support to customers.
Do More with Fewer Resources
We're the first to admit that many small businesses, especially startups, need to be as flexible as possible and the owner(s) or managers, need to wear many hats; indeed, they are often the support agents as well as the owners! With the new Zoho Support mobile app they are able to better carry out this role by answering tickets on the go, from the train commuting to work, after a client meeting, in the car when stuck in a traffic jam, than they would be able to do if refined only to a desktop app. In short, they can do more with less by being mobile.
Extend You Customer Support Coverage
By putting all of the support staff, yourself (if you are the support department!) and even team members who may not be agents per se, but who can also provide useful input to support tickets, onto Zoho Support mobile app you are greatly extending your coverage capabilities for offering a more professional, rapid and comprehensive support platform for your customers.
Single Sign On, Your Data in One Place
The beauty of the Zoho Support mobile app is of course that all of your data is in one place, accessible from your desktop or your mobile devices.
To get the app simply go to the Google marketplace or iTunes, type in "Zoho Support" and install the app. Sign on using your single sign on username/email and password and then allow a few seconds for the data to synch and away you go! If you are a new user for Zoho Support, feel free to contact us at the link below to help you get started.
Contact Us
Please contact us here for more information on Zoho Support cloud based help desk software and a free, no obligation consultation/quotation on implementing Zoho Support in your business.