About Us » How We Work
We work online, using the tools that we sell. This allows us to understand the technology we are promoting and provides the means to get your projects done using Zoho cloud software, quickly and efficiently. It also gives you, the client, a great opportunity to see how projects can be done online, from a client's perspective.
We will scope most of your project during the sales cycle, as much as is possible anyway, in order to try to fully understand your project and importantly, give you an accurate estimation of the work and thus costs involved to implement the project.
All of the notes from our discussions via email, phone and Skype are captured in our Zoho CRM so all information about your project is retained from day one.
This saves a lot of time later on when we need to communicate requirements internally, or when we get started on your project.
If you decide to proceed with us we will manage and track your project online using cloud based project management tools such as Zoho Projects.
This tool allows us to create milestones and tasks as well as schedules and task status. It also allows us to centralise all scope information via forum and document modules and we use the forum module too for Q+A sessions with you, the client, so that everything is centralised in one place.
We will grant access to the 'project portal' to as many of your team as you like and from there you will be able to see project status, understand how the project is going and even discuss project issues and upload project documents online. This helps us all to centralise project matters in one place.
And the best part is that you will be able to access your project right from your mobile device! Yes, Zoho Projects mobile app is all part of the service and once you are in our portal you will be able to see the project tasks, documents, participate in forums and so on, right from your mobile device.
Meetings and reviews can be done online and use we will use apps such as Skype to share screens and provide video and audio meetings at a fraction of the cost and time of traditional project management.
We offer onsite training of course but also utilise a state of the art training solution and a structured training syllabus to provide training courses online. In addition to keeping costs down compared to onsite training this means you can do training at any time and any location, at a pace that suits you. You can even attend training sessions on your mobile device.
Once your project is done we offer optional support to help you develop your business solutions, customising the software to match your business as your business grows.
Support packages are independent of projects so can be done separately; when you start a support package with us you will be given access to our online HelpDesk, which utilises the power of Zoho Support.
Our helpdesk contains a knowledgebase of thousands useful articles and user guides and even training videos related to Zoho and other common business tools that we have built up and catalogued over the years.
As a support client you will be able to submit and track support requests, also known as 'tickets', via a dedicated support email address or via the help desk portal itself.
You can then add comments to any questions we may ask and track these support requests to closure and refer to them at any time via the help desk portal.
We can grant access to the Mangoho help desk portal to as many of your team as you like, meaning your staff can get the help they need, when they need it, directly from us.
If you would like to ask about an idea you have to implement cloud based software in your business, drop us an email at info at mangoho dot com or contact us here.