In today's world we are only two familiar with all of the various channels that our customers may use to communicate with us about our products or services or when dealing with any one of our sales managers during the sales process as well as support / warranty periods.
The result can be that there is a bewildering number of different channels that your team need to track in order to get a full understanding of the communications received from each lead or customer. For example, email, phone, social networks, chat, website enquiry forms, and many others. With the best intentions in the world, it can be extremely difficult to track all of these.
Zoho aim to reduce this clutter and consolidate all of these channels into Zoho CRM by introducing Zoho SalesSignals.
Available in the new Zoho CRM user interface, this cool new module allows you to see in one snapshot exactly what interactions have taken place from any one of your leads or contacts, neatly presented in a familiar 'feed' type interface.
For example, a response to an email that you sent to a lead following up on a quote, an inbound phone call from your customer that was taken on your mobile, a mention on a Facebook profile of your product, visits to your website by one of your customers...
All of this will be logged and displayed using the SalesSignals module, which combines the data gathered from the other modules in the CRM such as logging calls, email tracking, website visits using sales IQ, social channels using Zoho Social and even survey responses using Zoho Survey.
Check out the video below to get a better idea of how Zoho SalesSignals works.
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