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By: Andrew Wallace | September 19, 2018

Zoho Desk, the online helpdesk solution from Zoho, now has a timer function where support agents can either manually or automatically time the work taken to do customer support tickets.

Zoho Desk online helpdesk software
Zoho Desk timer function allows support agents to accurately time support work

By: Andrew Wallace | March 29, 2018

Zoho Desk (formerly known as Zoho Support), the powerful and affordable online helpdesk solution by Zoho, has had a facelift recently, with numerous enhancements to the user interface.


The first of these, and the most obvious, is the menu structure, which now lists the main modules - Tickets, Knowledgebase, Customers, Reports - across the top of the screen, making it far easier to jump between the modules.

Zoho Desk is an online helpdesk app for small businesses