Zoho CRM Enterprise level CRM has a new feature called 'Blueprint', which is a function that allows you to replicate well defined business processes within Zoho CRM software, in order to improve business process, staff compliance and efficiency.
We've seen this sort of function in SageCRM for example, which allows you to replicate workflow in the form of flow diagrams on screen, which sounds cool but came with a price tag to match, which is way out of the budget of the average small to medium business.
This feature is vailable on the Enterprise license. This sort of advanced, enterprise level feature set really places Zoho CRM up there with the 'big boys' and provides a hugely scaleable platform for enterpise level CRM. Check out the excellent video below for more details.
As you can see from the above video the benefits are potentially far reaching and substantial. In our own experience implementing CRM software in large scale businesses, this is an invaluable means of making sure the set processes that may have been in place for years and is engarined in corporate culture, are followed. This will ensure validated data and more importantly, wuality data. It can also act as a great way to train staff and reduce 'ramp time'.
If you are interested in implementing a Customer Relationship Management solution in your business, big or small, please contact us here for more information.