Two key updates have been released by the Zoho Support team recently, in line with the latest Zoho CRM features that were announced a couple of weeks ago, both of which improve your customer's pre-sales & after sales experience.
Interactive Voice Response (IVR)
Interactive Voice Response (IVR) and voice mails are now supported within Zoho Support and voice mails sent by customers who were unable to reach or contact agents online can even be converted as tickets for support agents to follow up. This ability is available in the Zoho Support livechat function too and is a real time save so we think this is really cool!
Android and iOS Mobile Support
Now all of your support agents can use their Android & iOS mobile devices to receive immediate ticket notifications and reply there and then, further reducing your customer support time as well as helping to reduce the all too common custom frustration factor.
If the assigned support person is not available when on the go, the ticket can be reassigned to another support agent.
The enhanced Zoho Support features for Android & iPad and iPhones are available to Professional and Enterprise subscribers.
For more details or information on how Zoho Support online helpdesk software can be used to improve your customer support processes, please contact us here, call us on +44 (0)753 878 1619 or email us on info at mangoho dot com.