Affordable Business Software

Resources » Blog

By: Andrew Wallace | March 22, 2017

Zoho have just rolled out enhancements to their email sharing permissions on accounts implementing the Zoho Mail Addon for Zoho CRM.

Here's a summary in brief of the new features:

  • Now, the Administrator can decide on the email sharing permission for users - previously this was a user function, so Administrators were unable to override this.
  • Email sharing can now be on specific user/role basis, which provides a far greater degree of flexibility.
  • If any domains have been excluded by individual users, these are now visible to the Administrators.
  • Domain configuration setup by an Administrator is inherited down the hierarchy to all the users for custom domains.​


The Zoho Mail addon is a great feature that allows all inbound and outbound emails to be stored/viewed from within Zoho CRM against the relevant Lead or Contact record.

With these improved levels of sharing capability this great addon for Zoho CRM will be even better!

Contact Us

Get in touch here for more information on Zoho CRM and how Zoho's award winning online CRM software can benefit your business.