Zoho One, the amazing all-in-one app from Zoho which gives access to Zoho's full suite of business tools is a perfect business application for any company operating in the construction industry. For example: materials suppliers, manufacturing, distributors, architects and others.

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We have years of direct experience in the construction industry.

Contact us here for more information on how Zoho One can benefit your business.

We thought this was a nice video showing the incredible journey of Zoho from its start to the current day.

Watch the video below to see how far they have come as well as get a clear insight into where Zoho are going in the future!

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Contact us here to learn more about Zoho business solutions and how they can benefit your business.

Most of us that develop surveys generally come up with well-presented and professional looking surveys.

But how many of us know that branding, and in particular how trustworthy your survey looks, has a direct effect on your response rates.

Here we provide you with some advice on what you can do to improve your survey’s image using your own branding. 

Develop a brief appropriate introduction.

An introduction is essential to obtain your company’s recognition by your respondents and to also inform what the aims of the survey are and how it relates to your company’s business. 

Add your company logo.

It is essential that you insert your organization’s logo, and company name, in your survey.

But sometimes your logo does not properly represent what your company actually does so back up your logo by also adding a small image that depicts what your company provides. 

Use your company’s standard font and colours. 

All companies, including SMBs, should get into the habit of have the same content style in all their documents and advertising. 

So make sure that you always use the same font and colours in your survey that match your other on-line presence and customer touch points, e.g. your website, online chat, a customer support portal etc. 

Customize the last page of your summary. 

Include your brand message or possibly custom message to respondents using, of course your standard font and colours.

Include your company’s standard privacy content. 

Link your survey to your website’s standard privacy page or,if you do not have one, then add a brief line that informs your respondents that the information that they provide will be kept confidential. 

I have to say that most people never read the privacy statement content but I am sure that just the mention of it builds trust.

Use the white label survey feature.

The white label feature is a superb branding feature that demonstrates trustworthiness by hosting your survey based on your own domain name.

For example if your company name is Mangoho you can map your domain to Zoho Survey so that your respondents can access your survey portal at https://survey.mangoho/zs/ instead of https://survey.zohopublic.com/zs

Standard Zoho Survey edition features.

Unlimited surveys & questions, custom survey design, custom branding, question & page logic, offline surveys, share surveys and advanced survey reporting.

Premium Zoho Survey edition features.

Standard edition plus piping logic, custom variable, white label survey, multilingual surveys, send email notifications and Zoho CRM & Google Docs integration.

The Premium Zoho Survey edition costs around £260 a year which surely is a steal of a price when you consider the potential increase in sales that will be generated by understanding your prospect and customers better.

Discover how Zoho Survey and our Zoho Survey configuration, training and distribution services can assist your company by contacting us today or drop us a note to info at mangoho dot com.

Creating online business solutions for our Zoho clients in the U.K. is at the heart of what we do at Mangoho.

Mangoho quick links:

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Zoho Survey with video.

It's often the case that a micro business with just 1-3 people involved may not want to splash out on a CRM solution until they are sure it will be worthwhile.

Zoho Contact Manager is a kind of 'slimmed down' CRM tool that is specifically aimed at micro businesses such as sole traders or home business and it allows owners to manage contacts, tasks, notes, emails and more in a centralised location, using the internet and a browser, with no need for software download or installation.

Zoho Contact Manager packs in a lot of powerful functionality for the very low license price too, with tasks, notes, email integration, mobile app and more.

So, get away from managing your business contacts on Excel or Access or bits of paper and use the right tools for the right job. Go Zoho!

Learn more about Zoho Contact Manager here.

There is often some confusion about the well used phrase 'Autoresponders'.

Whilst an automated response  to a new lead enquiry say from your website is an 'auto response', it is not really the same as an 'auto responder'.

Autoresponders are basically a sequence of pre formatted emails that can be sent to leads or contacts over a stipulated period of time.

The emails can pull personalised information such as name, company name, potential sale information and other fields if you use a CRM system to store such information.

The autoresponder function in Zoho CRM for example, allows you to automate marketing efforts to help streamline the process of sending series of personalised email messages at predefined intervals to leads and contacts.

Autoresponders will allow you to send automated replies and follow-up emails to the leads that are coming in through your website, or indeed other channels.

Once you receive a lead, they would receive a predesigned set of follow up emails over a predetermined number of weeks.

These auto responder templates could be an initial welcoming email or two, or a whole series of lead nurturing emails, it is up to you.  

One thing we would advise though is to be sensitive to the fact that they are templates emails and therefore some thought should be given to the frequency and content of the emails.  

One kind I personally find really annoying are those SEO emails that you get, the first offering services when I did not even contact them for such, and then a second and third email saying "Hi, I thought I would touch base with you as I have not had a response from you on my previous email..." 

"Er... no, of course you haven't, because I did not ask you to send me a sequence of emails in the first place!  Now where's that 'Mark as Junk' button?"

No.... That method is spamming using autoresponders, a very different strategy to using autoresponders on leads that contact you out of an interest in your product or services.

Autoresponders, when used sensibly and intelligently, can be very effective in minimising the mundane kinds of initial sales email one often goes through yet at the same time giving the recipient a genuinely personalised sequence of emails.  

Autoresponders  – by their nature – do not involve the sales person, so they would involve fully automated email content but you can combine use of both manual email templates and auto responder templates in your lead follow up process if you wish.

One scenario then might be if a lead replied to one of the auto responder emails, the sales person could then update a custom field in the CRM to show they have replied, then they would be excluded from the autoresponder mailing list moving forwards and therefore not receive any more fully automated emails.

From then on the sales person could switch to more specific manual email templates, phone call logs, meeting logs and so on.  That is, you can use autoresponders in many ways to do the initial nurturing of the lead.

Some of the popular business scenarios are listed below:

•         Nurture leads

•         Provide email ‘knowledge transfers' regarding your product

•         Send introduction emails to customers

•         Automate emails as payment reminders to customers

•         Schedule Newsletters

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For more tips and trick and a free consultation on how CRM can benefit your business, please contact us here.

I love the cloud!  Just this morning I was hard at it attending the UK government HMRC's small business webinars... designed to impart useful tips and tricks to the small business owner... from the comfort of my own garden!  

Using GoTo Webinar / GoTo Training / GoTo Meeting, attendees numbering to potentially thousands can login from any location in the world and attend your webinar, gain knowledge, take part in polls and more.   

Mangoho also use GoTo Training and GoTo Meeting for training and meetings online and deliver professional Zoho training courses online this way, to customers in the UK and overseas.  

For more information, please contact us here.

• Go to Setup > Personal Settings > BCC Dropbox to find your BCC Dropbox email address. Additionally, you will also have the option to specify the search pattern - this will allow you to state how you want the system to search through the Zoho CRM records to find the recipient, and also how you want to deal with recipients who are not in the CRM.
• Download the email address as a vCard - This can be used to store the BCC Dropbox address for later use.
• Regenerate the email address

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If you are interested in a CRM solution for your business including email hosting and integration please feel free to contact us on info at mangoho dot com or fill in your requirements here and we willget back to you within one business day.

We're please to announce we have just had our first magazine article published in a regional magazine here in (not) so sunny Wales!

Abergavenny Focus published our "Cloud Computing for Small Medium Businesses" article in their latest edition. Our initial aim was to basically explain what cloud computing is, avoiding the techno jargon that many people in the segment we're targeting simply don't understand or don't have time for.

The article details how cloud computing can offer more flexibility to small business compared with traditional, on premise hardware and software that is installed on PCs/laptops and how it can greatly reduce IT budget requirements, whether you are a home business, sole trader simply creating invoices in MS Word and sending them on email, or a larger business with a few sales people and other team members.

In addition it can help you do your bit for the environment in that cloud computing is green computing and can help you lower your businesses carbon footprint by utilising data centres as opposed to in house servers and the power required to run them.

The magazine article can be seen below!

The online version of the article can be seen here.

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For more information on cloud computing for small businesses or if you would like free consultation and what would be required to operate your business in the cloud, please contact us on 0292 125 0065 or drop us an email on info at mangoho dot com.  Alternatively please submit your requirements here and we will get back to you within one business day.