Subscribers to Zoho Support, the help desk software that assists your after sales support operation to be more organized and resourceful, now have the ability to integrate their customers’ portal to Google Analytics.
And what that means is that Zoho Support subscribers will better understand how their help centre is being used.
Just in case you don’t know about Google Analytics it is a free application that analyzes website traffic.
And what that means is that you can review significant information on your visitors’ trends and their behavior at your website.
And by understanding more about what the customers that you support through their portal you can discover what is working what may need improving.
Here is some of the information that is...