We’d like to draw your attention to a really cool, but perhaps little known function in Zoho CRM called ‘BCC Dropbox'.
It has nothing to do with Dropbox, the document management/sharing app, but rather is a neat function to bcc a unique email address, which then gets inserted into Zoho CRM against the relevant lead or customer record.
The BCC Dropbox feature works with any email client such as Outlook, Lotus Notes etc., or when using webmail.
Simply put the BCC Dropbox email address into the BCC field when composing an email and click send, and BINGO! the email appears in Zoho CRM against the relevant lead or contact record, recorded neatly as an outgoing email.
This means you can continue to use external email engines to send emai...